So I have this buyer that is probably the most difficult buyer I've had in a long time. This "lady" bought 4 items and upon receiving them, one item was broken but said she was able to fix it. I apologized for the inconvenience and I asked her how it was broken because I need to know whether or not it is a quality supply issue or if it is something on my end that I need to fix. Regardless of which, I need to know this information so I can try to keep stuff like this from happening in the future. I asked and thanked her for her input.
What does she do? She turns around and opens a dispute with eBay saying that my items are poor quality, I offered her no compensation for the damaged item and that I'm protecting myself by blaming the problem on my supplier, so she wants "some sort of compensation". Um...that's not even true and how am I supposed to know the item is actually damaged without seeing it? Normally I would offer to fix it or replace the item if it is shipped to me so I can do that. I honestly didn't know what else to offer her since she said she fixed it. I have never had a buyer open a dispute against me before and I've been selling on eBay for almost 8 years. So I was caught off guard.
After receiving the info about a dispute being opened against me, I sent her a message asking her why she opened a dispute when I was communicating and working with her, corrected her on what I said to her and asked what kind of compensation was she wanting. She said she's just protecting herself and compensation was up to me. I have no idea what she's protecting herself from and she never even bothered to tell me why she said something I never said. Anyway, I figured it would be best for her to return the now fixed item and I would refund her money. So that is what I submitted in the dispute.
She gets upset and said she never wanted to give the item back she just wanted some sort of compensation for it. Well honestly, I would like to see the item to know it's actually broken before I issue a refund.
She basically wants to keep the item and get a refund for it. I don't think so. I emailed her asking her that if she wanted to keep the item why didn't she just say so when I asked. Seems pretty easy. I got no response and she escalated the dispute to a case so that eBay can review it. I guess she's hoping it will go in her favor or something and who knows if it will or not?
Because she was being so strange, I blocked her. That totally pissed her off when she tried to bid on more items. But then again she said my items were poor quality so why was she trying to bid on more? Again, she was being strange. It's as though she likes my items but wants to be mean and difficult at the same time. I don't get it.
Here are our emails, read starting at the bottom, Click to enlarge if you need to:
another message from her once she realized I blocked her:
Shortly after that, she left me four negatives for all four items she won. You can see her feedback and my replies:
Shortly after that, she sent me this last message:
So I replied with:
I guess I'm stuck with negative retaliation feedback. Oh well.
I didn't bother hiding her ID because you can see it on my feedback page anyway. But I hid her first name from one message.
I'm not really looking for anyone to agree with me on this. You might think I dealt with her incorrectly. But after all, I'm not a huge money hungry business with lotsa CS training or anything. I'm just one person here and I try to treat other people as they deserve while being as fair as possible. I feel confused as to why some people just won't let you help them but they want to throw tantrums about whatever it is that they are unhappy about.
Rant over. :-)