For those of you who follow my blog, know that I don't review products or companies very often. The reason being is I mainly don't have much time to write reviews and most of the time I don't feel it necessary to review something, unless it's either super amazing or so bad I need to tell people it needs to be avoided
So here goes. On November 12th, I placed an order with Cherry Culture for several NYX items that were on sale at the time (nail polishes and some eyeshadows). My order was processed and shipped on November 23rd. I received my package on November 29th. Before I opened it, I knew something was wrong since I ordered several nail polishes and the box wasn't nearly heavy enough to be polishes. So I opened it, sure enough it was not my order and the packing slip was for someone else and their order.
I immediately called Cherry Culture's customer service and didn't get through. I called again and left voice mail. I then emailed their customer service and waited a couple days. I never heard from them. So I went ahead emailed the other person whom the order belonged to and let her know I had her order and wanted to know if she had mine. I heard back from her right away, she did have my order and she had also considered contacting me as she had not heard back from Cherry Culture either. She was extremely nice and that same day we agreed to get our orders out to each other.
I got my order in a few days and so did she. My order was fine, nothing missing or broken. I was happy that we were able to help each other out. :-) On December 5th, I finally got an email back from Cherry Culture asking me to return the package and they would send out the correct one after they received it. So I realize if I would have waited to hear back rather than taking care of it myself, I'd still be without my order for at least a couple more weeks. Which I'm not OK with.
Over the past 2 years, I've ordered from Cherry Culture many times with no problems. So this was very disappointing to me. My order was mixed up. Someone I don't know received a packing slip with my personal information (and I had hers) and it took them over a week to respond. I know it's the Holidays and it gets very busy, but this was unacceptable. I might order from them again, but it won't be any time soon.
Has anyone else had any problems with ordering from Cherry Culture?